Sirius XM Professional Customer Advisor

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Our SiriusXM Team is Growing!!

  • Medical, Dental, Vision & Life Insurance benefits after only 90 days of employment!
  • EAP (Employee Assistance Program)
  • Free SiriusXM subscription!
  • Weekly bonus opportunities & great client incentives!
  • NO shift bids!
  • FT Hours!
  • 1st & 2nd Shift Hours!
  • $9.00 + commission

MAJOR DUTIES/RESPONSIBILITIES:

  • Outbound Call Center position
  • Use scripts as a guide to offer the product or service
  • Actively listen to customer and ask strategic questions in order to make appropriate recommendations.
  • Respond to customer questions accurately, efficiently, and courteously
  • Overcome customer objections by effectively using scripted rebuttals
  • Accurately track and document information in call tracking database
  • Maintain a high level of customer service
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Consistently meet company/ client sales and quality requirements
  • Adhere to shift schedules and maintain acceptable attendance.
  • Successfully complete other duties and projects as assigned.

MINIMUM/PREFERRED REQUIREMENTS

Education: High School Diploma or GED Equivalent

Experience: · Call center or telemarketing experience preferred· Previous customer service experience preferred· Must possess basic computer skills with an ability to type 20 WPM.

Additional Skills/Knowledge: · Excellent Verbal & Written Communication Skills· Ability to Understand & Speak English fluently· Problem-solving skills· Persuasiveness· Negotiation skills· Stress tolerance· Self motivation· High energy level· Strong interpersonal skills· Attention to detail· Ability to accept and apply feedback

Locations: Day Shift at 175 Executive Parkway, Rockford, Illinois 61107    Second Shift at 9442 N. Alpine Road, Machesney Park, Illinois 61115


Job Type: Full-time

Location: Machesney Park, IL
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Apply at: https://jnet-llc.prismhr-hire.com/job/48760/sirius-xm-professional-customer-advisor