Sirius XM Professional Customer Advisor
Our SiriusXM Team is Growing!!
- Medical, Dental, Vision & Life Insurance benefits after only 90 days of employment!
- EAP (Employee Assistance Program)
- Free SiriusXM subscription!
- Weekly bonus opportunities & great client incentives!
- NO shift bids!
- FT Hours!
- 1st & 2nd Shift Hours!
- $9.00 + commission
- Outbound Call Center position
- Use scripts as a guide to offer the product or service
- Actively listen to customer and ask strategic questions in order to make appropriate recommendations.
- Respond to customer questions accurately, efficiently, and courteously
- Overcome customer objections by effectively using scripted rebuttals
- Accurately track and document information in call tracking database
- Maintain a high level of customer service
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Consistently meet company/ client sales and quality requirements
- Adhere to shift schedules and maintain acceptable attendance.
- Successfully complete other duties and projects as assigned.
Education: High School Diploma or GED Equivalent
Experience: · Call center or telemarketing experience preferred· Previous customer service experience preferred· Must possess basic computer skills with an ability to type 20 WPM.
Additional Skills/Knowledge: · Excellent Verbal & Written Communication Skills· Ability to Understand & Speak English fluently· Problem-solving skills· Persuasiveness· Negotiation skills· Stress tolerance· Self motivation· High energy level· Strong interpersonal skills· Attention to detail· Ability to accept and apply feedback
Locations: Day Shift at 175 Executive Parkway, Rockford, Illinois 61107 Second Shift at 9442 N. Alpine Road, Machesney Park, Illinois 61115
Job Type: Full-time