ServiCom in Rockford is looking for a Training Supervisor to oversee the training department. If you have training experience, supervisor experience, and the ability to work as a team apply today with a full resume!
A. POSITION SUMMARY:
Effectively and efficiently supervises the Training associates and provides guidance and leadership to help achieve program goals and maintain standards. Provide a service within the organization & implement all training programs which would include but are not limited to quality, sales, customer service & technical support.
B. MAJOR DUTIES/RESPONSIBILITIES:
Assist the Operations department in meeting or surpassing program goals by actively mentoring, coaching and training Program Trainers.
Ensure call center associates operate within the parameters established by the clients’ program requirements.
Partner with clients to develop scripts & training programs that will improve training techniques & center results.
Evaluate performance & identify development opportunities for direct reports.
Ensure the Training Department follows all company policies and procedures.
Ensures compliance with all federal, state or provincial employment regulations.