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Workforce Specialist

Machesney Park, IL

ServiCom in Rockford is looking to hire Workforce Specialists to join our team! Apply today for consideration. POSITION SUMMARY: Responsible for directing call volume forecasting and scheduling of call center associates in a demanding and ever-changing call center environment. Oversees continuous monitoring, tactical manipulation and daily achievement of inbound service levels, enabling profitable call center operations and the attainment of the highest level of client a ...

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Training Specialist - Call Center

Machesney Park, IL

"If You Want a Bright Future... ServiCom is the Place To Be!" ServiCom is looking for Trainers to promote and help achieve customer excellence by providing initial training for program start-ups and training new employees on various client programs. The Trainer position requires an individual with a track record of strong leadership and the ability to execute and connect with the teams. This results-driven individual also has the ability to effectively manage a tr ...

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Professional Customer Advisors - Inbound Comcast

Rockford, IL

If you want a bright future, ServiCom is the place to be!! Apply today at175 Executive Parkway (Mulford & State) Rockford, IL or our website under "Careers" Our Customer Service - Comcast Team is Growing and Hiring for 2nd Shift. Medical, Dental, Vision & Life Insurance benefits after 90 days! FT Hours! $10.50 per hour + incentives ...

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Call Center Supervisor/Coach - Inbound

Rockford, IL

Are you looking for something new? ServiCom is hiring in MachesneyPark and Rockford for …. a positive, motivating Supervisor to join our enthusiastic call center. ServiCom provides…. team members with the resources and benefits they need to be successful. Come in and apply today. Position Purpose: You will have the opportunity of communicating with a diverse group of employees and demonstrate leadership. Coach, develop, and ...

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Workforce Supervisor

Rockford, IL

Title: Workforce Manager Grade: Classification: Position Type: Full-Time FLSA Status: Exempt Job Code: Department: Operations Effective Date:  A.  POSITION SUMMARY: Responsible for company- wide Workforce Management (WFM) for inbound programs at multiple locations, with a focus on maximizing program profitability as well as meeting client WFM KPI targets. Ensure that optimum service levels a ...

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Cable Technician

Ocean Township, NJ

Location: Ocean Township, NJ  Employee Type: Full-Time Industry: Telecommunications Manages Others: No Job Type: Telecommunications Installation - Maint - Repair Education: High School Experience: 1 to 2 years Travel: Up to 25% Post Date: 3/13/2017  Description Position is responsible for the safe and quality installation of cable services for customers.  The position also educates customers on t ...

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VP of Operations - Call Center

Warren, NJ

JNET Communications is looking for a ‘Best in Class’ call center VP of Operations that has a proven track record of service excellence and maximizing profitability.    The VP of Operations is a critical member of the Leadership Team to oversee the overall operations and profitability of 4 diverse call centers within North America. The Vice President is responsible not only for ensuring the quality and satisfaction of customers and call volume KPI’s, but developing and planning short te ...

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